Can an agent replace Recharge?

I want to cut the work inside Recharge. It currently does: Subscription billing for ecommerce: recurring charges, the card vault, retries and the customer portal. Take over this work: - Accounts receivable — YES. Yes, with one boundary. An agent runs the entire receivables cycle — ageing, chasing, escalating, reconciling, reporting. Where it stops is the decision to damage a customer relationship, which should stay a human call. - Customer service — MOSTLY. Mostly. An agent resolves the routine majority — where is my order, how do I change this, why was I charged — properly rather than deflecting. What it must not do is decide alone when a customer is angry, vulnerable, or about to leave. - Refunds and returns — MOSTLY. Mostly, inside limits you set. An agent applies your returns policy consistently, generates labels, tracks the parcel and issues the refund. Above a value threshold or outside policy, a person should decide. - Order management — YES. Yes. Watching orders, catching the ones that stall, chasing the warehouse and telling the customer before they have to ask is relentless, low-judgement work — which is precisely the shape an agent is built for. Do not take over: - The recurring billing engine and stored cards - Dunning and retry infrastructure - The subscriber portal These stay with me across all of it: - Payment plans - Write-offs - Legal escalation - Any account where a person is genuinely in difficulty - Anger and complaints - Retention conversations - Vulnerable customers - Anything that could end up public - Goodwill decisions - Fraud accusations - High-value refunds - Any customer already unhappy - Absorbing costs - Supplier relationships when they go wrong - Anything involving a repeat failure Before we start, tell me: which of these you cannot do with the access I can actually give you, and what would break if this ran unattended for a month. — brief built at cananagentdo.com/recharge